Seller FAQs

If you need any help knowing how to sell a product, please take a look at the possible answers below. If the answer you are looking for isn’t included in the following questions, please email us and we will be able to answer it for you (vendor@besthandmade.co.uk)

How much does it cost to open a store?

It is completely free to open a store with Best Handmade! The only time a small fee is charged is once you have made a successful sale. This fee is just 9%

Are there any additional fees on top of the 9%?

No, 9% is the highest you will pay. Once you have made a sale, your earnings come to us until you request a withdrawal. As they come straight to us, the payment transaction fees, such as the Stripe fee 1.4% + 20p, is removed from the 9% commission. So you really will take home 91% of your earnings.

I don’t live in the UK, can I still create a shop and sell?

I’m afraid not. We currently only operate in the UK. We may look to expand in the future

How do I open a store?

To open a store, you need to click on the ‘My Account’ button and fill out the form with all the information required and select Vendor. Make sure you choose a password that is easy to remember but hard enough for someone else to guess

What can I sell on Best Handmade?

You can sell anything on Best Handmade providing you made it. Items which infringe copyright are prohibited. If you have a product that you would like to sell but you are unsure if you can sell it on Best Handmade, please email us and we can discuss (vendor@besthandmade.co.uk)

Am I allowed to sell food and drink on Best Handmade?

Yes, food and drink is allowed to be sold on Best Handmade providing you hold the current licences and certificates to show that you are allowed to sell it. You will be asked to provide a copy of these documents to Best Handmade to prove this.

Am I allowed to sell handmade alcohol on Best Handmade?

Yes, the sale of alcohol is allowed on Best Handmade providing you have the correct licences and certificates to prove this. You will be asked to send a copy of these documents once you have signed up to prove this

Am I allowed to sell handmade beauty and fragranced products on Best Handmade?

Yes, the sale of beauty and fragranced products is allowed on Best Handmade providing you have the correct licences and certificates to prove this. You will be asked to send a copy of these documents once you have signed up to prove this

Can I sell downloadable products such as patterns and pictures?

Yes. You can do this by adding a new products and under to option to make it a Simple or Variable product, you can check the box that says downloadable. You can then add the file so when a purchase has been made, the customer has instant access to it. You can select how many times your customer can download it and when the download expires.

How do I add products to my store?

Once you have set up an account, go to your dashboard and click on Products and on the right hand side of the window, you will see a button saying ‘Add new product’. Under that tab, you can add as many products as you would like to completely free

What if you don’t have a category for my product?

If we don’t have a category suitable for your product just email us (admin@besthandmade.co.uk) tell us what you require and we will add it for you

Can I edit my products once I have uploaded them?

Yes, you can edit and update your stock levels as many times as you want completely free!

I have variations to my products, how do I let customers select the one they wish (e.g size)?

Once you gone onto the second page of creating a product, you need to scroll to ‘Attribute and Variation’. Click ‘Add Attribute’ and enter your variation type under Name. For example Size, Age, Pack Size.

Under Values, enter the variations the buyer can choose from. For example Small | Medium | Large, 2-3 years | 3-4 years | 4-5 years or Pack of 50 | Pack of 100 | Pack of 150 etc. Make sure the ‘Used for Variations’ box is tickets and then click ‘Save Attribute’

Next to the Add Variation drop down box, click ‘Go’. Select the variation you would like to start with then click the little down arrow on the right hand side. This will extend the box and will allow you to complete it with as much information as you would like. Once you have completed this, click ‘Save Variations’ and then repeat this paragraph until you have completed all variations

How do I change my stock levels?

When you are setting up or editing a product, scroll down to Inventory and tick the ‘Enable product stock management’ box. You will then be able to update your stock levels, set a low stock threshold and decide if you would like to accept back orders.

How do I set up shipping costs?

Once you have signed in, go to your Dashboard and click on Settings then Shipping. Under Zone Name you will see ‘United Kingdom’. Hover your mouse over ‘United Kingdom’ and click Edit. Hover your mouse over ‘Flat Rate’ and click Edit. Scroll down to ‘Shipping Class Cost’ and enter a cost under each option (Letter, Large Letter, Small Parcel, Medium Parcel and Large Parcel). Before clicking ‘Save Settings’, select which Calculation Type you would like to use. Click ‘Save Settings’ then unselect ‘Limit your zone location’ then ‘Save Changes’.

When creating individual products, you can choose which one out of your Shipping Class Costs you would like to use for each product you upload.

My product can be personalised, where do customers let me know how they want them?

Once they go to checkout, there is a box called ‘Order Notes’, there, customers can insert all personalised information. We recommend that you mention when to do this in your description

How do I set up payments?

On the Dashboard, click on ‘Settings’ then ‘Payments’ where you can add your PayPal email address and your bank account details for bank transfer payments

My earnings are showing less than I thought. Is 9% the only fee?

You are correct, 9% is the only fee that is taken from your earnings. Depending how the customer pays for their order will unfortunately show different amounts. If they pay by Stripe (debit/credit card), the amount shown is 9% and is correct. If they pay by PayPal, our system removes the PayPal transaction fee automatically from the order. We do review every withdrawal that is made and if your customer paid by PayPal, we add their fee back onto your earnings to keep it to 9%. Don’t worry, you won’t pay a penny more!

How do I request a withdrawal of my earnings?

There is no need to request withdrawals anymore as we will automatically transfer your earnings to your preferred account within 2-3 workday days of the order. You will still need to change the status of your order to Complete once you have posted it.

As we are now using the process above, any payment issues/refunds etc are dealt with between yourself and the customer.

How do I know when someone has ordered something?

When you login and go to your Dashboard, click on ‘Orders’ and all your to-do, completed and cancelled orders will be listed there. You will also receive an email to say that you have received an order

Can I mark an order as complete?

Yes, once you have completed an order, you can change the status to complete. Once you change the status, the buyer will also receive an email to see that it will be on it’s way.

How do I close my account?

If you have decided you would like to close your account, please contact us and we can do this for you

How do I sign up to the newsletter?

Scroll to the bottom of any page and there is an option to enter your name and email address below to sign up. As soon as you have pressed enter, you will be on the list for the next release. Newsletters are issues bi-weekly but you may receive an additional one or two with some great offers so you don’t miss out

seller faqs